Using effective interpersonal communication, health care administrators reduce work-related stress, promote wellness, and improve quality of life for patients and employees.
Christopher p digiulio md
deals with circumstances that can determine life or death, it’s important that
administrators learn and train employees in effective health care skills. By
applying experience and the practical strategies of these six skills, health
care administrators can engage others in an emotionally healthy and productive
manner that creates a positive influence in the caregiving setting and promotes
positive patient outcomes as well as job satisfaction for employees.
Health Care Skills for
Administrators
Health
care administrators and other medical professionals face increased government
scrutiny, and as the role of administrators expands, they must take on more
responsibility. As the medical field grows more complex, care provider
organizations will need talented administrators to oversee operational duties
so that physicians and other specialists can focus on healing patients.
The Ability to Solve Problems
When
faced with problems, it is natural for individuals to respond defensively.
However, these responses often result in short-term fixes and ignore the real
cause of the problem. Effective health care administrators learn collaboration
skills to use when faced with challenges. For these leaders, the fact that a
long-term solution may take time to develop is a normal part of resolving
difficulties.
Christopher p digiulio md who are skilled at problem
solving take the time to understand their internal strengths as well as the
positive characteristics of their peers. Using this information, health care
administrators can group employees into teams that make the most of their
problem-solving abilities.
Other
health care professionals, such as hospital media relations specialists, also
should demonstrate problem solving in the workplace, among other health care
skills. As leaders working with hospital staff and patients, hospital media
relations specialists solve issues that arise between their hospital and the
public.
Sincere Empathy
Health
care administrators promote teamwork and make the most of available resources.
They view health care employees as more than workers and take the time to
understand individuals in depth. To learn about employees, health care
administrators schedule time to speak with each employee directly, privately,
and individually. At times, this can take some effort in a society where many
prefer the quick convenience of electronic communication. Additionally,
exceptional administrators lead others, but always remember that they are part
of a team that must work together in a respectful, productive manner.
Positive Self-Image
It’s
important for health care administrators to have a positive self-image that
sets the stage for them to earn the respect of others. For example, a health
care administrator who frequently uses self-deprecating comments to ease
tension for a short time can lose the respect of employees in the long term.
Instead, it is better for executives to listen closely to employee grievances
and respond with useful, professional answers. It is also important for health
care administrators to accept courteous, constructive criticism with an open
mind and attempt to look inward to evaluate whether there is an area where improvement
is possible and not perceive such occurrences as personal attacks.
The Ability to Establish
Boundaries
Health
care administrators must know when to grant or deny requests. A single person
can only accomplish so many tasks. Because of this, health care administrators
must set boundaries. In this regard, it is important for administrators to
distinguish between being a team player and allowing employees to take
advantage of their generosity. Christopherp digiulio md says It is equally important that administrators refuse to
accept responsibility for duties and tasks that they are not qualified to
complete. This applies especially for duties and tasks that are outside the
scope of one’s clinical expertise or legal privilege.
Civility
Health
care administrators must face challenges with civility. Positive, effective
leadership can only take place in such an atmosphere. Starting a negotiation
process with civility is not a sign of weakness, but a time-tested principle
that ethical health care administrators apply to work and life. This makes it
easier for administrators to steer disputing parties toward a mutual agreement
while helping those parties avoid the natural tendency to assign blame.
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