Christopher p digiulio md - Effective Health Care Skills for Health Administrators

 

Using effective interpersonal communication, health care administrators reduce work-related stress, promote wellness, and improve quality of life for patients and employees. 

Christopher p digiulio md deals with circumstances that can determine life or death, it’s important that administrators learn and train employees in effective health care skills. By applying experience and the practical strategies of these six skills, health care administrators can engage others in an emotionally healthy and productive manner that creates a positive influence in the caregiving setting and promotes positive patient outcomes as well as job satisfaction for employees.

Health Care Skills for Administrators

Health care administrators and other medical professionals face increased government scrutiny, and as the role of administrators expands, they must take on more responsibility. As the medical field grows more complex, care provider organizations will need talented administrators to oversee operational duties so that physicians and other specialists can focus on healing patients.

The Ability to Solve Problems

When faced with problems, it is natural for individuals to respond defensively. However, these responses often result in short-term fixes and ignore the real cause of the problem. Effective health care administrators learn collaboration skills to use when faced with challenges. For these leaders, the fact that a long-term solution may take time to develop is a normal part of resolving difficulties.

Christopher p digiulio md who are skilled at problem solving take the time to understand their internal strengths as well as the positive characteristics of their peers. Using this information, health care administrators can group employees into teams that make the most of their problem-solving abilities.

Other health care professionals, such as hospital media relations specialists, also should demonstrate problem solving in the workplace, among other health care skills. As leaders working with hospital staff and patients, hospital media relations specialists solve issues that arise between their hospital and the public.

Sincere Empathy

Health care administrators promote teamwork and make the most of available resources. They view health care employees as more than workers and take the time to understand individuals in depth. To learn about employees, health care administrators schedule time to speak with each employee directly, privately, and individually. At times, this can take some effort in a society where many prefer the quick convenience of electronic communication. Additionally, exceptional administrators lead others, but always remember that they are part of a team that must work together in a respectful, productive manner.

Positive Self-Image

It’s important for health care administrators to have a positive self-image that sets the stage for them to earn the respect of others. For example, a health care administrator who frequently uses self-deprecating comments to ease tension for a short time can lose the respect of employees in the long term. Instead, it is better for executives to listen closely to employee grievances and respond with useful, professional answers. It is also important for health care administrators to accept courteous, constructive criticism with an open mind and attempt to look inward to evaluate whether there is an area where improvement is possible and not perceive such occurrences as personal attacks.

The Ability to Establish Boundaries

Health care administrators must know when to grant or deny requests. A single person can only accomplish so many tasks. Because of this, health care administrators must set boundaries. In this regard, it is important for administrators to distinguish between being a team player and allowing employees to take advantage of their generosity. Christopherp digiulio md says It is equally important that administrators refuse to accept responsibility for duties and tasks that they are not qualified to complete. This applies especially for duties and tasks that are outside the scope of one’s clinical expertise or legal privilege.

Civility

Health care administrators must face challenges with civility. Positive, effective leadership can only take place in such an atmosphere. Starting a negotiation process with civility is not a sign of weakness, but a time-tested principle that ethical health care administrators apply to work and life. This makes it easier for administrators to steer disputing parties toward a mutual agreement while helping those parties avoid the natural tendency to assign blame.

Christopher p digiulio md - Understanding and Improving Quality of Care in Healthcare

Quality of care in healthcare is important: It’s something just about anyone in the United States – and around the globe – can safely agree on. Christopher p digiulio md says poor quality healthcare has dire consequences on a patient’s life; much more so than, for instance, a poor quality retail experience. A shoddy pair of sneakers isn’t a matter of life or death.

In recent years, the healthcare landscape has begun to shift toward a value-based care model, placing greater emphasis on holistic approaches to care and improving patient outcomes at a lower cost. In order to accomplish this, healthcare organizations must ensure they are both regularly measuring quality of care as well as maintaining efforts to proactively engage patients and physicians within the healthcare network.

Organizations that provide optimal quality of care see similarly strong rates of patient engagement: The link between these two factors is significant, implying that quality of care does not begin or end with the in-person physician interaction. Instead, providing a high quality of care means maintaining engagement with patients, physicians, and communities throughout the entire care continuum.

What is the Definition of Quality of Care?

Quality of care in healthcare is defined by the Institute of Medicine (IOM) as “the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge.” In other words, care provided is expected to result in a net benefit for individuals or populations.

 Christopher p digiulio md says Quality of care provides assurance that healthcare efforts will consistently do more good than harm – and it’s an important distinguishing guideline that health systems must apply across all organizational functions and processes. Essentially, the term implies that any benefit gained through the healthcare system reflects patient values, satisfaction, and overall quality of life.

Why is Quality of Care Important in Healthcare?

Maintaining quality of care is critical to any healthcare organization’s long-term success. It has a direct impact on patient health outcomes, preventive care, and ongoing engagement, and it also serves as an indicator of progress: It can point to whether or not the health system is improving, remaining stagnant, or declining over time, and can illuminate opportunities for growth.

In an era when most patients have hundreds of options to choose from when seeking out medical care, quality of care has to be a top priority. If not, the hospital or health system will rapidly lose patients to competitors. Those who experience a negative outcome or interaction are quick to share their feedback in online reviews and on forums. It doesn’t take much to ruin a hospital’s reputation, even if the poor experience takes place in only one line of service.

How Can Healthcare Marketers Improve Quality of Care?

While quality of care is dictated largely by the training, staffing, and ongoing development of competent physicians and providers, healthcare marketers can have a substantial impact. As mentioned previously, quality of care is not limited to the interactions that take place directly between physician and patient: It begins with the very first communications a consumer has with the health system, whether they’re scheduling an appointment or simply filling out a form online. 

The following are a few strategies that healthcare marketers can leverage to increase engagement and improve overall quality of care:

Utilize Health Analytics Insights and Employ Targeted Messaging

When hospitals and healthcare organizations take advantage of rich customer insights via health analytics, the benefit is twofold:

First, providers can use analytics insights to customize treatments and prevent or manage chronic conditions for better patient outcomes. Using data sourced from the EHR – including details on a particular chronic health condition, patient behavior, and current or past care programs – physicians can better personalize care delivery and make informed recommendations regarding treatment and continued care.

Second, propensity modeling, a family of multivariate statistical analyses, helps healthcare marketers identify specific demographic subsets with a healthcare CRM and use this information to create unique personas and targeted precision marketing campaigns to both consumers and existing patients. This allows for personalized, targeted messaging that empowers consumers to seek out the care they need and make informed decisions throughout their healthcare journey.

Armed with this information, healthcare organizations can build, launch, and manage multi-channel campaigns that target at-risk demographics, consumers with specific conditions, and even community-wide population health initiatives. All of this helps proactively guide patients towards the right type of care – at exactly the right time.

Empower the Whole Healthcare System

Physicians, not surprisingly, are central to a health system’s ability to provide quality of care. An Annual CEO Healthcare Survey found physician engagement is equally as critical to healthcare quality improvement initiatives.

Ninety percent of hospital and health system executives, in fact, say that physician engagement is the most promising means of improving performance and physicians’ commitment to patients – so, needless to say, physicians cannot be ignored when it comes to organizational outreach and nurturing.

Similar to a healthcare CRM, a physician relationship management (PRM) solution can help create and track targeted physician messaging based on demographic, psychographic, social, behavioral, clinical, and other physician information (i.e., claims data) contained in a single repository.

With these insights in place, healthcare organizations can attract new physicians, retain existing physicians, and ensure physician needs are met using robust tracking and reporting capabilities. They can also use referral data to look for sources of patient leakage .